Unified Communications & Call Centres
Every call, meeting and customer — connected.
Bring voice, video and messaging together on one modern platform. We deploy IP telephone systems, connect your branches, and build contact centres with queues, IVR and reporting — so customers reach the right person quickly.
What we deliver
IP Telephony
- IP-PBX deployment (Asterisk/Issabel and others)
- IP desk phones and softphones
- SIP trunks and GSM gateways
- Extension dialling across branches
- Voicemail to email
Contact Centres
- Call queues and IVR menus
- Call recording
- Agent and supervisor dashboards
- Abandon-rate and SLA reporting
- CRM integration
Video & Collaboration
- Meeting-room video conferencing
- Microsoft Teams integration
- Conference phones and cameras
- Screen sharing setup
- Room booking
Support & Optimisation
- Call quality troubleshooting
- System health monitoring
- Capacity and performance tuning
- Upgrades and security patches
- Admin training
Why clients choose us for Unified Communications
Free internal calls between branches and cheaper trunks.
Queues, IVR and reporting that improve customer experience.
Softphones keep staff reachable on the move.
From first call to fully supported.
We start with a structured assessment of your current environment, gaps, and business objectives. No assumptions — every recommendation begins with evidence.
You receive a clear, decision-ready proposal with reference architectures, capacity plans, risk assessments, and transparent costs. You'll know exactly what you're approving.
Production-grade execution with formal change management, rollback plans, and runbooks. We deliver during agreed maintenance windows — never cowboy implementations.
Monitoring, optimization, and full knowledge transfer so your team owns the result. We stay on call for ongoing support, upgrades, and capacity planning.
Common questions
Can we keep our existing numbers?
In most cases yes — we connect your existing lines or SIP trunks to the new system.
Can you fix problems on our existing PBX?
Yes. We troubleshoot stability, call quality and reporting issues on existing systems.
Do we need internet for it to work?
Internal calls run on your network. External calls use SIP trunks or GSM gateways.
You may also need
Telecom Solutions
Carrier-grade mediation, charging, billing and CDR systems from operator-experienced engineers.
IT Infrastructure & Networking (LAN/WAN)
Office networks, Wi-Fi, servers and data centers — installed, upgraded and documented to enterprise standard.
Cloud, DevOps & Containers
Azure, hybrid cloud, Kubernetes and OpenShift — with automated pipelines that ship faster and safer.